The New Paper
Sep 24, 2016
It took her only 15 minutes to get her laptop fixed at the Courts megastore in Tampines.
Ms Mary Soo, 69, a retiree, said: “My laptop kept shutting down for no reason. When I took it to an IT supplier I knew, they took my laptop in for repair for a day but the problem did not go away.
“But the Courts repair staff took 15 minutes to identify the problem and fix it.”
She did not know the store offers such repair services until recently, when she went shopping there for a new desktop.
Last month, Courts, a furniture and consumer electronics retailer, launched the Courts Cover Services programme, an extended software protection and repair service.
Available at five Courts megastores — Tampines, Causeway Point, Orchard, Jurong Point and Toa Payoh — the service is the first software coverage programme offered by a furniture retailer here.
Such programmes are usually offered by tech retailers such as Apple and Challenger.
Mr Stan Kim, country chief executive officer of Courts Singapore, said: “We all have our lives in IT devices. Our best personal memories, contacts, and all our sensitive financial information. When accidents or viruses hit, we are left helpless.
“Many consumers purchase coverage for their hardware, but they tend to neglect repair and maintenance services.”
The Courts Cover Services package can be bought upon purchase of any IT gadget, and it covers potential problems customers may encounter with their devices such as data recovery or upgrading of operating systems.
Customers who have previously bought gadgets at any Courts store can also send in their devices for repair.
These repair services have a base service charge of $60.
The package is also meant to be a one-stop solution for customers who buy IT products at Courts.
Ms Soo was glad that the service was not only fast but also affordable — she paid about $60, after using a discount voucher, for her repair.
Ms Soo said having repair services at a Courts megastore makes it more convenient for shoppers as the retailer has become a one-stop solution for purchase and repair.
“I was shopping for a new desktop but I managed to get my laptop fixed too. It saved me a lot of trouble,” she said.
“The service staff were also proficient and experienced, and I will definitely go back for any repair services, knowing Courts is a reliable brand.”
Get The New Paper for more stories.